Your privacy is important to Medina Lighting. This privacy statement provides information about the personal information that Medina online catalog and e-commerce system collects and the ways in which we use that personal information.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. We use this information to fulfill your orders and to inform you of your order status. Since most of our merchandise is shipped directly from our trusted manufacturers, we must share your shipping information with them. We use this information to track, follow-up and contact you with shipping confirmation. We do not store your credit card number on file nor do we share your credit card number with anyone else. We respect your privacy and understand the seriousness of sharing personal information to solicit further business from you. You may, however, visit our site anonymously.
Any of the information Medina Lighting collects from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs.)
- To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
- To send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.)
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. We do not use cookies.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
By using our site, you consent to our privacy policy.
Medina Lighting may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any charges.
Welcome to Medina Lighting online. If you wish to purchase from our online catalog, you accept these conditions. Please read them carefully. Medina Lighting reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully before you use this website.
You will receive an order confirmation email with a list of the items ordered. Please check this email to confirm its accuracy and contact us immediately if you have any questions. Medina Lighting is not responsible for items purchased in error and will not assume any cost to exchange items ordered in error.
Medina Lighting will attempt to process each order as soon as they are submitted. We cannot accept cancellations for orders that have already been processed.
While we will make every effort possible, we cannot guarantee that we will be able to make any changes as well to any order after it is submitted. Customers wishing to change their order may call before 5:00 PM EST on the day of purchase. We will attempt to accommodate your request. After this period, any changed or canceled orders will be subject to a restocking/change fee of 25%.
Any individual item that retails for under $150.00, built-to-order and custom products, and products ordered in quantities of 3 or more or orders over $1000.00 cannot be cancelled at any time. If you change your order and the total value falls under $300.00, you will be charged a $15 processing fee.
Coupons cannot be combined with any other special offers, published or quoted discounts. Coupons are limited to one per customer, per order and are available for a one-time use only. Coupons and other discount offers are not transferrable or redeemable.
Pick up-preferred method and no charges to customer apply.
A customer may choose to make a purchase placed online available for pickup at our showroom location. If you wish to pick up your purchase, we will contact you via phone or email after all of your merchandise is available and ready for your visit No shipping charges apply when product is added to our standard in-house orders including large and oversize pieces.
We offer free UPS Standard Ground Shipping from our store within the 48 contiguous United States on all orders over $500. Expedited services such as Drop Shipping, Next Day Air, Two Day, and Three Day are available for an additional charge. You can call our customer service department for rates. Large and/or Oversized Orders that cannot be shipped via Standard Ground Shipping do not apply to this shipping policy.
Products that exceed size limitations of UPS will be shipped via motor freight. Motor freight shipments are only available to residents of the 48 contiguous states. Motor freight charges shall only include delivery to the residential front door of the shipping address.
Medina Lighting is not responsible for additional costs associated with shipping delays. We do not ship to Post Office Boxes.
Orders will ship from the store usually within @ 10 business days from order acceptance, depending on availability. Occasionally production schedules change and a product will be temporarily out of stock. This can cause delays. Backorders are beyond our control. Please contact us at 330-721-1441 or medinalighting@yahoo.com if your order has not been received in the time expected. We will contact you by e-mail with any backorder, built-to-order, or special order information we receive.
If a product is refused upon delivery, the standard return policy will not apply. The customer will be responsible for the manufacturer's restocking fee which may be up to 25% of the purchase price of the item; as well as both initial and return freight charges.
At our discretion, professionally trained and experienced personnel from Medina Lighting are available to deliver merchandise if your order totals over $1000 and is within a 30 mile radius of one of our showroom locations. This merchandise needs to be shipped directly to our location and all items must be received before delivery will be considered. Delivery by our store will be scheduled by appointment only. Medina Lighting does not include any placement or installation services with these deliveries.
In the event an item has been damaged during shipping we will repair or replace that item at no cost to you. Contact our customer service at 330-721-1441 or medinalighting@yahoo.com within 48 hours to obtain a Return Goods Authorization (RGA) Number. Items without an RGA Number will be returned to the customer and will not be processed. The easy to follow instructions will be provided by our customer service department. A repaired or replaced item will be shipped as soon as possible with no additional charges.
If within (7) days of receiving your order, any product proves to be defective, contact us immediately. Do not ship the product back without contacting us first for a RGA Number and return instructions. After we receive the defective merchandise, we will test it, if need be, and we will ship back to you (at our expense) a non-defective replacement product. We do not consider an item with broken glass to be a damaged/defective product. Please contact our customer service department by telephone or e-mail within 7 days of receipt and we will ship you a replacement glass at no charge to you.
HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if a RGA Number has been issued and the product is returned in the original manufacturer's packaging. Products may only be returned within 10 days of receiving them. The products must be brand new (wrapped in original wrapping, wires uncut and never used or installed) and in perfect condition with all of the manufacturer's packaging intact. In order to keep our prices at their lowest, we charge a 25% restocking fee. Items purchased for pickup at the store can only return in person. Online purchases may be shipped back to Medina Lighting and must be RECEIVED back at the store within 10 days at the customer’s expense. Your original shipping and processing charges will not be refunded, if applicable. You are responsible for coordinating the return of any items and any shipping charges incurred. Orders returned after 10 days or without an RGA # will not be accepted. No returns on light bulbs at any time.
Customers outside the state of Ohio are accepting responsibility to pay their own sales or use tax to their state, city or local municipality on any purchase from Medina Lighting. Ohio residence will be charged the sales tax appropriate to their ship to location.
All products sold by Medina Lighting are covered by the manufacturer's warranty. If you have purchased a product from us and find it to be defective, please contact customer service at 330-721-1441 or medinalighting@yahoo.com for assistance in processing your claim. We will repair or replace the defective item (except light bulbs) for one year from the date of purchase. We will in no uncertain terms or conditions be liable for installation fees of any kind.
Medina Lighting attempts to ensure that the content on this website is complete and correct. Medina Lighting does not guarantee that information on this website will be free from errors, inaccuracies, or omissions, including price or product description. Medina Lighting reserves the right to correct any errors, inaccuracies or omissions or to change or update the content without prior notice to you. Further, Medina Lighting reserves the right to refuse or cancel any order containing errors, inaccuracies or omissions and to cancel these orders at any part of the ordering process.
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